英语翻译

题目

英语翻译
first of all,this passenger must have his or her reason to get mad.nobody gets mad for nothing.and he or she just wants to be heard as well.i'll listen to his or her complaint to find out whether I can help him or her out within my authority.second,I'll apologize for what has happened on behalf of the ompany.I shouldn't take things or customers'complaints personally.

答案

首先,该乘客肯定有他或她生气的原因.没有人会无缘无故生气的.他或她也仅仅是为了能够有人聆听而已.我会倾听他或她的抱怨,看看在我的职权范围内能否帮他或她.其次,我会代表公司道歉,我不能把事情或客户的抱怨当做自己个人的事情.