Don"t believe all of the stereotypes(模式化的形象)you may have heard about Americans.
Even the ones that are true in general may not be true about specific individuals or a large part
of the population.For example,although Americans tend to be louder than people from other
cultures(especially at athletic events),many of the people you meet will be quiet and polite.Some
people may be intolerant, but most will be pleasant and welcoming.Remember that American
films and television exaggerate(夸张)in order to generate excitement, and so present a rather
false picture of what life in the United States is really like.Therefore,tourists in the US are not
always on their best behavior.
Americans do tend to be more informal than people from other countries.It is common for
Americans to wear casual clothing to school and to greet professors by first name.However,
good manners and politeness are always appreciated.If you are polite, and dress a little more
formally than your American friends, it will not be poorly thought of.
However,some businesses require their employees to wear a uniform or a suit.It would be
improper to wear a Tshirt and blue jeans to a job interview.Some of the more prestigious
restaurants require a coat and a tie.Americans tend to dress up for cultural events(the opera,
theater and ballet)and to dress down for athletic events.Formal wear is required at weddings
and funerals, or any other event with religion.If you rely on the stereotypes,you will likely put
yourself into an embarrassing situation.
( )1.A. would ( )2.A. function ( )3.A. lead in ( )4.A. hands ( )5.A. do ( )6.A. energy ( )7.A. likely ( )8.A. attend ( )9.A. replaced ( )10.A. a number ( )11.A. The others ( )12.A. old ( )13.A. to ( )14.A. factor ( )15.A. for themselves ( )16.A. change ( )17.A. hangs loose ( )18.A. increase ( )19.A. pass away ( )20.A. improvement | B. be used to B. effect B. give in B. feet B. has done B. protection B. probable B. contribute B. rebuilt B. the amount B. Others B. left B. for B. effect B. of themselves B. to have changed B. hangs loosely B. shrink B. pass by B. procession | C. used to C. affect C. run into C. heart C. did C. vigor C. possible C. add C. recovered C. the number C. Another C. new C. of C. reason C. themselves C. to change C. is hanging loosely C. lengthen C. pass off C. approach | D. used D. sign D. result in D. organs D. had done D. power D. alike D. devote D. surrendered D. a great deal D. Other D. other D. in D. element D. on their own D. to be changed D. is hanging loose D. decrease D. pass on D. process | ||||||||||||||||||||||||||||||||||
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Is there something that you"ve always wanted to try but just never had the time? Well, make plans to try it now since you are on summer vacation. Not all vacations call for taking a tour bus to take photos of famous landmarks. Some vacations allow you plenty of opportunities to learn. The most difficult aspect of a learning vacation may be choosing one because the possibilities are endless. If you enjoy cooking, various companies can take you to Italy, France, Spain, Mexico or even Peru. Once there, you can learn to prepare the local cuisine(烹饪). Trips are often planned to fit in with local food festivals or special events. The term “learning vacation” often brings language to mind.The best way to learn a language is in an environment where it"s spoken. Study Spanish, French or English. Or attempt a more unusual language like Polish, Estonian or Thai. You"ll be able to learn about the country and absorb the culture at the same time. If you are fond of sports, you can polish your skills or learn new ones. Golf and tennis schools welcome players of all levels. If you want a bigger thrill, you can learn to surf, go climbing or race cars. It"s even possible to learn the art and techniques of bull fighting while on vacation! You can also discover our inner artist. Many places offer painting classes in different mediums. The scenic locations of the schools offer plenty of subjects that provide inspiration for practice. If you prefer capturing the world on film, take a photography vacation. Travel with a small group to photograph beautiful animals or scenery. You can also practise your technique on people or at historical sights. Once you decide on a vacation, choose a company carefully. Request names of recent customers you can contact, and then ask them for an evaluation. The more you know before you go, the better prepared you"ll be. Then go out and learn something! | |||||||||||||||||||||||||||||||||||||
1. Why is it hard for you to decide on a learning vacation? | |||||||||||||||||||||||||||||||||||||
A. Because it is hard for you to make plans. B. Because the possibilities are unlimited. C. Because there are many good foods from abroad. D. Because there"re too many food festivals or events. | |||||||||||||||||||||||||||||||||||||
2. The advantage of learning a language in its native country is that ________. | |||||||||||||||||||||||||||||||||||||
A. the environment is fit for you to use the language B. you are able to learn the original foreign language C. native speakers offer you a lot of chances to practise D. you can learn the language and experience its culture | |||||||||||||||||||||||||||||||||||||
3. Which of the following sports suits you if you don"t like thrills? | |||||||||||||||||||||||||||||||||||||
A. Car racing. B. Playing tennis. C. Rock climbing. D. Surfing. | |||||||||||||||||||||||||||||||||||||
4. The structure of the text would be________. | |||||||||||||||||||||||||||||||||||||
任务型读写 请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词. 注意:每个空格只填1 个单词. Customer service refers to the way that companies behave towards their customers. It"s the quality of service that determines whether the customer remains with the company. However, many a time organizations don"t focus on customer relationship management, and that"s what makes customers angry, which is one of the reasons why companies lose their customers. So customer service is vital and you should know how to improve it. First of all, you need to realize how important the customers are. It"s they who are the boss, and it"s because of them that you get your pay checks. So do take your customers seriously. Finding out the needs of the customers is another important customer service tip. You need to ask the customers the right kind of questions and think of the possible solutions which you can provide.Understand how they feel according to a particular situation, their body language, tone of voice and words. Never make assumptions and think that you know what the customers want. Making customers feel they are important is an excellent way to serve them better. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way. In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a "thank you". If customers are angry, let them express their anger completely. Never interrupt or start speaking until they"ve finished. Once they"ve finished speaking, try to calm them down by apologizing. In a word, always remember that if the customers remain happy, you"ll be in business.
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