For several years, Americans have enjoyed teleshopping-watching TV and buying things by phone.
Now teleshopping is starting in Europe. In some 1 countries, people can turn on their 2 and shop
for clothes, jewelry, food and many other things.
Teleshopping is becoming 3 in Sweden. For example, the biggest Swedish company sells varieties
of things on TV in different European countries, and in one year, it 4 $10 million. In France, there"re
two teleshopping channels, and the French 5 about $ 20 million a year in buying things through those
channels.
In Germany, until last year, teleshopping was only possible on one channel for one hour every day.
Then the government allowed more teleshopping. Other channels can 6 for telebusiness, including
the largest American teleshopping company and a 24-hour teleshopping company. German 7 are
hoping these will help them sell more things.
Some people like teleshopping because it allows them to do their shopping without 8 . With
heavy traffic in cities, going shopping isn"t easy. But meanwhile, other Europeans 9 this new way
of buying things. They call teleshopping " 10 on the air". Many Europeans usually worry about the
quality of the things 11 on TV. They think high quality is the most important, and they are not sure
about the quality of the things 12 .
The need of high quality means that the European teleshopping companies will have to be 13 the
American companies. They will have to be more careful about the 14 of the things they sell. They
will also have to work harder to sell things that the buyers cannot 15 or see by themselves.
To: "The Shoe People" inquiries@shoepeople.com From: "John Trimbald" jtconstruction@img.com <> To Whom it May Concern, I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles(鞋底) began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty(担保). The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund. Thank you, John Trimbald, Foreman, JT Construction |
To: John Trimbald" jtconstruction@img.com From: "The Shoe People" <inquiries@shoepeople.com>" Dear Mr. Trimbald, Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year"s supply of spray(喷雾). In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year. Sincerely, Stan Mason, President |