To: "The Shoe People" inquiries@shoepeople.com From: "John Trimbald" jtconstruction@img.com <> To Whom it May Concern, I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles(鞋底) began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty(担保). The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund. Thank you, John Trimbald, Foreman, JT Construction | |||
To: John Trimbald" jtconstruction@img.com From: "The Shoe People" <inquiries@shoepeople.com>" Dear Mr. Trimbald, Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year"s supply of spray(喷雾). In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year. Sincerely, Stan Mason, President | |||
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The ringing of the phone runs through my head,telling me someone needs help.I pick it up and __1__ the routine,"Teen Lifeline,this is Amber." About 45 minutes later I hang up,feeling pleased because I"ve __2__ another teen.Volunteering at Teen Lifeline has helped me realize how to deal with my own __3__ and help others. "My mom is always fighting with me.I want to run away." Some teens feel their __4__ is a prison,rather than a place of shelter and safety.They feel parents are only there to make their lives __5___.We try to help the teens realize the danger they could be in __6__ giving them advice.All we can do is to ask questions.We also try to__7__ where the teens would go and how they would survive.We give them a phone number if they __8__ don"t want to live in their "prison". "I don"t want to __9__ any more" is something we hear,and suicide (自杀) calls are some of the hardest to __10__.We try to discover why they want to take their lives and how __11__ they are by asking them to rate it on a scale of one to ten.One means they are __12__ suicide but haven"t decided how,and ten means they are always thinking about it and have a __13__. We ask them to make a promise that they will not hurt __14__.And sometimes we ask for their telephone numbers __15__ we can call back to make sure that they are okay. Although many calls are about relatively __16__ problems,volunteering at Teen Lifeline has helped me realize I"m not the __17__ person with problems,and has taught me how to __18__ with my heart.I have made a __19__ and saved many lives-possibly even my own,__20__. | |||
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