Working in a company,how should you answer the phone call?

题目

Working in a company,how should you answer the phone call?
不是让翻译，是怎么回答这个问题

答案

在公司里工作,你应该如何（怎样）接电话?
Instructions
Things You'll Need:
* Telephones
* Personalized Stationery
* Phone Message Pads
* Spiral Notebooks
* Writing Pens
Step 1
Speak clearly.
Step 2
Use the company's preferred greeting,if there is one.If not,state the name of the business.
Step 3
Be polite and responsive,giving the caller your full attention.Remember that at that moment,you're the company's representative.
Step 4
Be as helpful as possible,even if it's not exactly your job to answer the phone.
Step 5
Learn how to use the phone's features smoothly.
Step 6
Ask permission first if you must put the caller on hold:"Would you mind holding for 1 minute?"
Step 7
Don't forget the caller is waiting.Ask them periodically if they'd like to continue to hold,call back or leave a message.
Step 8
Transfer the caller to someone who can help,if you can't.
Step 9
Take a good message,if applicable,and pass it on to the recipient.
Step 10
Thank the caller.