Dear Mr. Watson,CLAIM AL54323432–-STORM DAMAGE TO ROOFI received a cheque for $6

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Dear Mr. Watson,CLAIM AL54323432–-STORM DAMAGE TO ROOFI received a cheque for $6

题型：不详难度：来源：
Dear Mr. Watson,
CLAIM AL54323432–-STORM DAMAGE TO ROOF
I received a cheque for $623 dated 26 January in payment of my recent claim(索赔). However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr. Michael Tan, handled this claim.
When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor recommend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy.
Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise.
When I received Mr. Tan’s letter of 2 February, this situation was explained. If this had been explained in the first place I would have accepted it and would not have questioned Mr. Ashe’s charges. Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr. Ashe.
I believed this claim was handled badly by Mr. Tan from the beginning. Therefore, a great deal of embarrassment has been caused over this issue.
I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future.
Yours sincerely,
Mrs. Richard
小题1:The author writes this letter to ______.
A．inform the manager of a payment
B．complain about a mishandled case
C．demand an apology from Mr. Watson
D．require the manager to fire Mr. Tan
小题2:The underlined words “the contractor” in Para.2 refer to ______.
A．Mr. TanB．Mrs. RichardC．Mr. AsheD．Mr. Watson
小题3:The author could not receive full payment because _______.
A．her policy doesn’t cover some of the items
B．the contractor overcharged her for the work
C．Mr. Watson doesn’t take the matter seriously
D．she spent too much money fixing her garage
小题4:We can learn from the passage that Mr. Tan works in a/an _______.
A．welfare organizationB．nursing house
C．local affairs officeD．insurance company

答案

小题1:B
小题2:C
小题3:A
小题4:D
解析

试题分析：文章大意：Nrs. Richard 抱怨Mr.Tan,因为他在处理保险索赔时出现不当。
小题1:B 主旨大意题。 根据最后一段“I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future. ”可知作者觉得很失望，作者信任的人没有适当的解决问题。故B正确。
小题2:C 词意猜测题。根据第三段“Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman.”可知；表明与作者定价的Mr.Ashe，那么订立合同的也是Mr.Ashe。故C正确。
小题3:A 细节理解题。根据第三段“He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear.”可知A正确。
小题4:D 推理判断题。根据第一段“I received a cheque for $623 dated 26 January in payment of my recent claim(索赔).”可知表示索赔，所以判断这篇文章跟保险索赔有关。故D正确。
举一反三
I had the meanest mother in the whole world. While other kids ate candy for breakfast, I had to have cereal, eggs or toast. While others had Cokes and candy for lunch, I had to eat a sandwich. As you can guess, my supper was different from the other kids’ too. But at least, I wasn’t alone in my sufferings. My sister and two brothers had the same mean mother as I did.
My mother insisted upon knowing where we were at all times. She had to know who our friends were and where we were going. She insisted if we said we’d be gone an hour, then we should be gone one hour or less -- not one hour and one minute. And she always insisted upon us telling the truth. Now you can see how mean she was.
The worst is yet to come. We had to be in bed by nine each night and up at eight the next morning. We couldn’t sleep till noon like our friends. So while they slept - my mother actually had the courage to break the Child Labor Law. She made us work. We had to wash dishes, make beds, and learn to cook. We had to wear clean clothes and take a bath every day. The other kids always wore their clothes for days. We reached the height of disgrace because she made our clothes herself, just to save money. I believe she laid awake at night thinking up mean things to do to us.
Through the years, things didn’t improve a bit. We could not lie in bed “sick” like our friends did, and miss school. Our marks in school had to live up to expectations. Our friends’ report cards had beautiful colors on them, black for passing, red for failing. My mother, being as different as she was, would be satisfied with nothing less than ugly black marks.
As the years rolled by, first one and then the other of us was put to shame. We graduated from high school. With our mother behind us, talking, hitting and demanding respect, none of us was allowed the pleasure of being a drop-out.
My mother was a complete failure as a mother. Out of four children, a couple of us attained some higher education. None of us have ever been arrested or divorced. Each of my brothers served his time in the service of this country. She forced us to grow up into God-fearing, educated, honest adults. I am now trying to raise my three children. I am filled with pride when my children call me mean. Why? Because now I thank God every day for giving me the meanest mother in the whole world.
小题1:The author’s mother wanted her children to _________.
A．do their best at school and be educated and respected citizens
B．be top students in school and graduate with honors
C．stop seeing her friends who pretended to be sick to skip classes
D．bring home colored report cards like her friends did
小题2:Which of the following statements is TRUE according to the text?
A．The author has a deep hatred for her mother.
B．The author’s mother set timetables for her children whenever they went out.
C．Some of the children weren’t able to go to college because of their mean mother.
D．As a parent, the author is following her mother’s example.
小题3:It can be inferred from the passage that________.                                                                                                                                                                                                      
A．All the other kids at school studied better than the author.
B．The author worked hard and usually got good grades in studies.
C．Mother was punished for breaking the Labor Law.
D．The author’s family lived a miserable life.

题型：不详难度：| 查看答案
A young and successful executive was traveling down a street , going a bit too fast in his new car; He was        for kids rushing out from between parked cars and slowed down when he thought he saw something.
     his car passed a brick        the car’s side door, He pressed hard the        and spun the car back to the        from where the brick had been thrown,.
He jumped out of the car,        a kid and pushed him up        a parked car,shouting,”what was that all about and who are you? Just what the heck are you doing?”        more and more angry, he wen on “That’s a new car and that brick you threw is gonna       a lot of money, Why did you do it?””Please ,mister,please,I’m sorry, Ididn’t know what else to do!”      the youngster, “It’s my brother”,he said ,”He fell out of his wheelchair and I can’t       him up”,Sobbing ,the boy asked the executive, “Would you please help me get him back into his wheelchair?”He’s hurt and he’s too heavy for me.”
     beyond words, the driver tried to       the rapidly swelling lump(块)in his throat, He       the young man back into the wheelchair and took out his       and wiped the scrapes (擦伤)and cuts,     to see that everything was going to be okay.
“Thank you ,sir, And God bless you,”the       child said to him ,The man then watched the little boy     bis brother to the sidewalk toward their home.
It was a long slow walk back to his car, He never did       the side door ,He kept the dent(凹痕)to remind him not to go through life so fast that someone has to throw a brick at you to get your     .
小题1:
A．lookingB．watchingC．caringD．waiting
小题2:
A．BeforeB．AfterC．asD．while
小题3:
A．hit B．blockedC．droppedD．scratched
小题4:
A．hitB．brakesC．brickD．wheel
小题5:
A．spotB．whichC．thatD．this
小题6:
A．sawB．foundC．stoppedD．grabbed
小题7:
A．onB．inC．againstD．towards
小题8:
A．RemainingB．GrowingC．Building upD．Making up
小题9:
A．costB．spendC．useD．take
小题10:
A．beggedB．requiredC．askedD．wondered
小题11:
A．getB．pickC．liftD．put
小题12:
A．WorriedB．DepressedC．MovedD．Surprised
小题13:
A．chewB．meltC．spitD．swallow
小题14:
A．helpedB．pulledC．heldD．took
小题15:
A．medicineB．handkerchiefC．beltD．money
小题16:
A．demandingB．expectingC．checkingD．wanting
小题17:
A．delightedB．sadC．helplessD．grateful
小题18:
A．pushB．bringC．handD．raise
小题19:
A．recoveryB．repairC．reformD．record
小题20:
A．informationB．helpC．attentionD．notice

题型：不详难度：| 查看答案
Two years ago ,Hannah Mighall ,then 13, survived a great white shark attack on Tasmania’s north-east coast, but despite the terrible scars ,the shy yet courageous teenager is determined to get back into the water.
It’s been a long journey back for the brave girl, whose life was changed forever as she was on her surfboard 60 metres offshore at Binalong, Bay ,Tasmania.
Her cousin ,32-yeaf-old syb Mundy ,was surfing nearby, “Suddenly, everything went quiet ,”Hannah ,now15,recalls of the day she almost lost her life, “I look down into the water and noticed a dark shadow under my board I knew instantly it was a shark.”
As Syb watched in horror, the five-metre shark put hundreds of sharp teeth onto Hannah’s right leg,throwing her from her board, “I was attached to my leg-rope as the shark stared to pull me under the water”,She shakes, “I was lying on my back with one leg under the shark’s body and the other still in its jaws.”
Syb desperately punched (猛击)the shark’s nose and reached out to grab Hannah as the monster bit a huge chunk（大块）from the surfboard, “I was still attached to my board and was dragged back under the water again,”she says ,When she came up for air, Hannah dog paddled(爬泳)to Syb’s board and he dragged her from the water to lie on his back ,”We looked down and saw the shark circling beneath us,”Hannah says.
Hannah was rushed to the hospital by helicopter ,She needed more than 400 stitches(针)on her leg and spent two weeks in hospital.
Modest about her remarkable courage, Hannah owes her survival to Syb’s bravery and the fact that great whites,despite their reputation as man-eaters, typically don’t target humans ,After the attack ,Hannah earned the Sea Shepherd award for courage for speaking in defence of the shark “I was in his territory, she wasn’t in mine,”she smiles.
小题1:Which of the following can be the best title of the passage?
A．Courage Can Beat Any Difficulty
B．How to Escape from a Shark Attack
C．A Survival from a Shark Attack
D．Sharks Can Target Humans Sometimes
小题2:What is the correct order of the following events happening to Hannah?
a、She was bit and pulled by the shark          d、She was dragged from the water
b、She swam to Syb’s board             e、She was pulled under the water again
c、She came up to take a breath         f、She noticed the change of the things around her
A．f,a,b,e,c,dB．f,a,e,c,b,dC．a,e,c,b,d,fD．a,c,b,e,d,f
小题3:From the passage, which statement is mentioned about Hanah?
A．was so brave that this experience didn’t have any influence on her life
B．didn’t hesitate to get hack into the water to surf immediately she recovered
C．thought it is a common thing to be attacked by a shark in the ocean
D．didn’t blame the fact that sharks are known as man-eaters for her being attacked
小题4:How was Hannah sent to the hospital.?
A．She was went to the hospital by Syb
B．She was went to the hospital by local people
C．She was went to the hospital by helicopter
D．She was went to the hospital by the Sea Shepherb
小题5:The reason why Hannah was awarded is that        .
A．She was brave to speak for the shark although she was severely injured by it
B．She successfully escaped from a dangerous situation because of her courage
C．She was courageous enough to go deep into sharks’territory and survived
D．She has been determined to go hack into the sea where there are sharks

题型：不详难度：| 查看答案
During the next several weeks I went completely to the wolves. I took a tiny tent and set it up on the shore of bay. The big telescope was set up in the mouth of the tent in such a way that I could observe the wolves by day or night.
Quite by accident I had pitched (set up) my tent within ten yards of one of the major paths used by the wolves. Shortly after I had taken up residence one of the wolves came back and discovered me and my tent, but he did not stop or hesitate in his pace. Later, one or more wolves used the track past my tent and never did they show the slightest interest in me. I felt uncomfortable at being so totally ignored. The next day I noticed a male wolf make boundary markers by passing water on the rounds of his family lands.
Once I had become aware of the strong feeling of property rights which existed among the wolves, I decided to use this knowledge to make them at least recognize my existence. One evening, after they had gone off for their regular nightly hunt I staked out a property of my own, including a long section of the wolves’ path. In order to ensure that my claim would not be overlooked, I made a property mark on stones, dumps of moss, and patches of vegetation with a lot of tea. Before the hunters came back, task was done, and I retired, somewhat exhausted, to observe results. A few minutes later, the leading male appeared. As usual he did not bother to glance at the tent, but when he reached the point where my property line intersected (cut across) the trail, he stopped as suddenly as if he had run into an invisible wall.
Cautiously, he extended his nose and sniffed at one of my marked bushes. After a minute of hesitation he backed away a few yards and sat down. Then, he looked directly at the tent and at me.
His glare seemed to become more fierce as I attempted to stare him down. The situation was becoming intolerable. To break the impasse I turned my back on the wolf. Then quickly and with an air of decision, he turned his attention away from me and began a systematic tour of the area I had staked out as my own. As he came to each boundary marker he sniffed it once or twice, then carefully placed his mark on the outside of mine.
小题1: Why did the wolves manage to ignore the author’s presence?
A．Because his tent was out of the wolves’ estate boundaries.
B．Because the author and the wolves were already good friends.
C．Because they did not know him at all.
D．Because the wolves were afraid of strangers.
小题2: Which is TRUE according to the passage ?
A．The author likes staring matches esp. with wolves.
B．Staking the land was very easy.
C．Wolves can see the estate boundaries clearly with their eyes.
D．The author managed to know why the wolves ignore his presence.
小题3: What was the author’s discovery?
A．Wolves were not settled beasts, as is almost universally believed.
B．Wolves were settled beasts and the possessors of an estate with definite boundaries.
C．Wolves were not interested with strangers.
D．Wolves’ family was dominated by a female.
小题4:Why did the author stake out an area of his own?
A．Because he thought it better to be stared at than to be ignored.
B．Because he didn’t want the wolves to use the track past his tent.
C．Because he wanted the wolves to take cognizance of his existence.
D．Because he wanted to find out how fierce the wolf’s glare was.

题型：不详难度：| 查看答案
I have always wanted to share this story because it is one of the things that I will remember for my entire life. And I’m sure      person feels the same.
We had a new teacher in my high school World History class. She was very nice and excited to see us. She told a story about her      fighting in a war and brought a picture of him. After about fifteen      of her talking, the class started talking softly to each other       they were getting bored. Looking      , she asked “So, you guys don’t really want to hear any more?” No one dared to actually say “no” to her out loud      one kid. He said, “No, not really!” in a disrespectful way. Some kids were a little      and thought that it was rather rude.
I felt extremely bad for this teacher. No one deserves to be      in such a disrespectful manner.     , a little before class let out, I went up to her and      for the guy’s rude behavior. I told her I had been     , and even though I may not entirely like     , I did appreciate her sharing her story. I asked her      about her father and asked to see the picture of him. We had a very nice, genuine conversation about her father. 
The teacher was     . She really appreciated me coming up and actually treating her with the       that she deserved. I felt at full peace with myself knowing that I did the right thing and I was super happy that I actually     . Even though I didn’t really care for history, I      listened, and I hope that others in different situations will do the same. Listening means a lot to the people sharing; it really     . If I had just left the class without saying a word, I would have felt extremely      and would have a constant reminder, probably to this day, that      was not served and I had left a person in their time of need.
小题1:
A．neitherB．noC．a certainD．the other
小题2:
A．fatherB．nephew C．uncleD．brother
小题3:
A．hoursB．minutesC．secondsD．days
小题4:
A．even ifB．as if C．because D．so
小题5:
A．hurtB．funnyC．proudD．amused
小题6:
A．besides B．exceptC．as well as D．along with
小题7:
A．interested B．excited C．disappointedD．shocked
小题8:
A．treatedB．consideredC．scoldedD．taught
小题9:
A．ThereforeB．HoweverC．PersonallyD．Naturally
小题10:
A．thankedB．preparedC．apologized D．argued
小题11:
A．talkingB．listeningC．laughing D．wondering
小题12:
A．geography B．literatureC．architecture D．history
小题13:
A．nothingB．littleC．lessD．more
小题14:
A．amazedB．touched C．embarrassed D．bored
小题15:
A．gift B．rewardC．respectD．praise
小题16:
A．made her day B．made my dayC．made her way D．made my way
小题17:
A．everB．evenC．stillD．seldom
小题18:
A．meansB．makesC．is D．does
小题19:
A．happyB．guiltyC．lucky D．empty
小题20:
A．justiceB．rightC．purposeD．interest

题型：不详难度：| 查看答案
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