The story happened on a hot heavy rainy day. After class, I took a few bottles t
题型：不详难度：来源：
The story happened on a hot heavy rainy day.
After class, I took a few bottles to go and 36 some water from the water room. Oh! There were so many people! I had to wait 37 the rain. My hair didn"t get wet because I wore a hat, but my clothes 38 .
When at last it was my 39 , I filled the bottles as quickly as possible. I began making my way back when I saw a boy 40 towards me. He 41 two umbrellas in his hand. He shouted hello and as he came 42 , I recognized that it was Tom.
He 43 my classmate for nearly three years, but we never 44 more than ten sentences. He was silent, but I liked talking. We were quite 45 people and had nothing in common. I didn"t 46 him and even didn"t want to see him.
"Hey! What"s wrong?" His words 47 me out of my thought. "I saw you 48 in the rain, so I brought you this umbrella. But it seems a little 49 , your clothes are already wet,"
On hearing this, I was so 50 that I couldn"t say a single word.
"Don"t just stand there. Let"s go!" He said and held the umbrella for me. We walked towards 51 and this time we talked 52 .
"I know you don"t like me, but I want to 53 with you." he said, "You may think I am silent, but it is because I can"t find the right 54 to say."
The rain finally stopped and we saw a rainbow in the blue sky. I said to myself, "It is wrong to 55 someone only by his appearance.
| 小题1: | | A．collect | B．drink | C．move | D．hold |
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| 小题4: | | A．wish | B．duty | C．job | D．turn |
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| 小题5: | | A．come | B．came | C．coming | D．comes |
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| 小题6: | | A．had held | B．has held | C．was holding | D．holds |
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| 小题7: | | A．near | B．nearly | C．nearer | D．nearest |
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| 小题8: | | A．has been | B．had been | C．is | D．would be |
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| 小题9: | | A．shared | B．talked | C．spoke | D．called |
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| 小题10: | | A．the same | B．familiar | C．strange | D．the best |
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| 小题11: | | A．hate | B．ignore | C．like | D．forget |
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| 小题12: | | A．brought | B．made | C．got | D．surprised |
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| 小题13: | | A．stood | B．stand | C．standing | D．are standing |
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| 小题14: | | A．early | B．frequent | C．usual | D．late |
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| 小题15: | | A．moving | B．move | C．moved | D．moves |
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| 小题16: | | A．the meeting room | B．the park | C．the playground | D．the dormitory |
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| 小题17: | | A．nothing | B．too much | C．a lot | D．something |
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| 小题18: | | A．make friends | B．have words | C．have a speech | D．shake a hand |
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| 小题19: | | A．times | B．words | C．places | D．news |
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| 小题20: | | A．understand | B．see | C．judge | D．decide |
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答案
小题1:A
小题2:B
小题3:A
小题4:D
小题5:C
小题6:C
小题7:C
小题8:B
小题9:A
小题10:C
小题11:C
小题12:A
小题13:C
小题14:D
小题15:C
小题16:D
小题17:C
小题18:A
小题19:B
小题20:C |
解析
在人与人之间的相处中，不要以貌取人！相互交流是最重要的！
小题1:动词辨析。A收集；B喝；C移动；D握住；句意是指我到室外用瓶子收集雨水。
小题2:介词辨析。在雨中in the rain.
小题3:代替用法。did是代替上文的get wet。
小题4:名词辨析。根据句意可知是轮到我了。
小题5:分词用法。See sb coming towards me。看到一个男孩朝我走了过来。
小题6:考查时态。根据上下文可知是他朝我走过来的时候，正拿着两把雨伞。
小题7:考查比较级。根据句意可知是他走的越来越近。
小题8:考查时态。根据上下文可知我们曾经是同学。
小题9:动词辨析。A分享；B谈论；C讲；D打电话；根据下文可知是我们之间的交流分享很少。
小题10:上下文辨析。根据上文可知我们之间的交流很少，所以好像是陌生人一样。
小题11:上下文辨析。根据53空前面的I know you don"t like me。
小题12:词义辨析。Bring sb out of thought,让我从思绪中清醒过来。
小题13:考查分词用法.see sb doing sth看见某人正在做某事；
小题14:上下文串联。根据下文的：你的衣服已经湿了可知雨伞送的有点晚了。
小题15:考查过去分词转换成形容词。Be moved我是如此的感动。
小题16:上下文串联。根据文章开始的After class可知是下课以后，我们应该向宿舍走去。
小题17:上下文串联。根据下文可知我们谈了很多。
小题18:短语辨析。A交朋友；B吵架；C演讲；D握手；结合上下文可知他想和我交朋友。
小题19:名词辨析。A次数，倍数；B话；C地方；D新闻；根据句意可知是指合适的话。
小题20:动词辨析。A理解；B看见；C判断；D决定；根据上下文可知是指不要以貌取人。 |
举一反三
A jobless man applied for the position of "office boy" at Microsoft. The manager interviewed him and then watched him cleaning the floor as a test.
"You are employed," he said. "Give me your e-mail address and I"ll send you the application to fill in, as well as the date when you may start."
The man replied, "But I don"t have an e-mail."
"I"m sorry," said the manager. "If you don"t have an e-mail, that means you do not exist. And who doesn"t exist cannot have the job."
The man left with no hope at all. He didn"t know what to do, with only ten dollars in his pocket. He then decided to go to the supermarket and buy 10kg tomatoes. He then sold the tomatoes from door to door. In less than two hours, he succeeded to double his money. He repeated the practice three times, and returned home happily with 60 dollars.
The man realized that he can survive in this way, and started to go every day earlier and return late. Thus, his money doubled or tripled every day. Shortly, he bought a cart, then a truck, and then he had his own fleet of delivery vehicles. Five years later, the man is one of the biggest food retailers in the US.
He started to plan his family"s future and decided to have a life insurance. He called an insurance broker (代理人) and chose a protection plan.
When the conversation was concluded, the broker asked him his e-mail. The man replied, "I don"t have an e-mail."
The broker answered curiously, "You don"t have an e-mail, and yet have succeeded to build an empire. Can you imagine what you could have been if you had an e-mail?" The man thought for a while and replied, "Yes, I"d be an office boy at Microsoft!"
小题1:Why can"t the man have the job at Microsoft?| A．Because he was lazy. | | B．Because he didn"t pass the test. | | C．Because he didn"t have an e-mail. | | D．Because he didn"t have a computer. |
小题2:The underlined word "triple" in the passage can be replaced by "____".| A．become twice | | B．become 3 times | | C．decrease twice | | D．decrease 3 times |
小题3:Which of the following is TRUE?| A．The man is one of the biggest food retailers in the world. | | B．The man didn"t give up though he failed the interview. | | C．He started his career by selling tomatoes in the supermarket. | | D．Those who have e-mails can work at Microsoft. |
小题4:The man can be described as ____.| A．helpful and thoughtful | | B．positive and generous | | C．smart and hardworking | | D．stubborn and selfish |
小题5:Which of the following can best describe the story?| A．Misfortune may be an actual blessing. | | B．A good beginning is half done. | | C．Accidents will happen. | | D．No pains, no gains. |
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When I began planning to move to Auckland to study, my mother was worried about a lack of jobs and cultural differences. Ignoring these 36 , I got there in July 2010. 37 I arrived, I realized the importance of getting a job 38 my living expenses. Determined to do this 39 , I spent several weeks going door-to-door for a job, but found 40 response(回应).
One afternoon, I walked into a building to ask 41 there were any job opportunities(机会). The people there advised me not to continue my job search in that 42 . As I was about to 43 , a man who had been listening approached me and asked me to wait outside 44 . Nearly ten minutes later, he 45 . He asked me about my plans and encouraged me to stay 46 . Then he offered to take me to Royal Oak to 47 a job.
I was a little surprised, but had a 48 feeling about him. Along the way, I realized that I had 49 resumes(简历). Seeing this, the man 50 at his business partner’s office to make me fifteen 51 copies. He also gave me some 52 on dressing and speaking. I handed out my resumes and went home feeling very 53 . The following day, I received a 54 from a s tore in Royal Oak offering me a job.
It seems that the world always 55 to you when you need it. And this time, it was a complete stranger who turned out to be a real blessing.
| 小题1: | | A．doubts | B．concerns | C．instructions | D．reasons |
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| 小题2: | | A．Even if | B．Every time | C．Now that | D．Soon after |
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| 小题4: | | A．on my own | B．on my way | C．by any chance | D．by the day |
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| 小题5: | | A．any | B．much | C．some | D．little |
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| 小题6: | | A．why | B．wherever | C．whether | D．whenever |
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| 小题7: | | A．direction | B．attitude | C．language | D．manner |
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| 小题8: | | A．answer | B．work | C．leave | D．refuse |
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| 小题9: | | A．for ever | B．at any time | C．as usual | D．for a while |
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| 小题10: | | A．returned | B．hesitated | C．passed | D．regretted |
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| 小题11: | | A．silent | B．busy | C．positive | D．comfortable |
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| 小题12: | | A．pick out | B．search for | C．take on | D．give up |
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| 小题13: | | A．dull | B．good | C．guilty | D．general |
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| 小题14: | | A．made use of | B．taken care of | C．run out of | D．become tired of |
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| 小题15: | | A．stopped | B．knocked | C．glanced | D．appeared |
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| 小题16: | | A．right | B．more | C．former | D．different |
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| 小题17: | | A．pressures | B．agreements | C．impressions | D．suggestions |
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| 小题18: | | A．lonely | B．funny | C．disappointed | D．satisfied |
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| 小题19: | | A．call | B．tip | C．present | D．report |
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| 小题20: | | A．turns off | B．goes over | C．gives back | D．looks up |
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In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or let waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them —the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers in an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about booking and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please.” On the other hand, the more customers are promised, the greater the risk of disappointment.
小题1:We can learn from Paragraph 2 that__________.| A．complaining customers are hard to satisfy | | B．unsatisfied customers receive better service | | C．satisfied customers catch more attention | | D．well-treated customers promote business |
小题2:The writer mentions “phone rage” (Paragraph 3)to show that__________.| A．customers often use phones to express their anger | | B．people still prefer to buy goods online | | C．customer care becomes more demanding | | D．customers rely on their phones to obtain services |
小题3:What does the writer recommend to create customer delight?| A．Calling customers regularly | | B．Giving a “thank you” note | | C．Delivering a quicker service | | D．Promising more gifts |
小题4:If a manager should show his empathy (Paragraph 6), what would he probably say?| A．“I know how upset you must be.” | | B．“I appreciate your understanding.” | | C．“I’m sorry for the delay.” | | D．“I know it’s our fault.” |
小题5:Customer delight is important for airlines because__________.| A．their telephone style remains unchanged | | B．they are more likely to meet with complaints | | C．the services cost them a lot of money | | D．the policies can be applied to their staff |
小题6:Which of the following is conveyed in this article?| A．Face-to-face service creates comfortable feelings among customers | | B．Companies that promise more will naturally attract more customers | | C．A company should promise less but do more in a competitive market | | D．Customer delight is more important for airlines than for banks |
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At Priya"s wedding party, her mother gave her a newly opened bankbook and said, "Priya, keep it as a 21 of your marriage life. When something 22 happens, put some money in and give a brief 23 to it next to the line. The happier the event is, the more money you can put in. When 24 after years, you will know how much happiness you"ve 25 ".
Priya and Hitesh both thought it a great idea and soon made the first deposit(储蓄). 26 , after years, they started quarrelling and fighting. They both 27 marrying the worst person in the world.
One day Priya talked to her mother, "Mom, we can"t 28 it any more. We decided to get divorce! I can"t imagine 29 I decided to marry this Guy!!!" Her mother responded, "Just do whatever you want, but before that do one thing first. 30 the bankbook I gave to you on your wedding party? Take out all the money and 31 it first. You shouldn"t keep any record of such a 32 marriage. "Priya thought it was 33 . So she went to the bank, 34 to draw out all the money. While waiting in the queue, she took out the bankbook and recalled the memories of all the previous 35 . Her eyes filled with tears, she left in a (an) 36 . When she returned home, she handed the bankbook to Hitesh, asking him to spend the money.
The next day, Hitesh gave the bankbook back to Priya. 37 , she found a new deposit of $5000, with a line next to the record:" This is the day I 38 how much I"ve loved you. How much happiness you"ve brought me." Much 39 , they hugged and cried, putting the bankbook back to their 40 .
| 小题1: | | A．record | B．respect | C．remark | D．guide |
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| 小题2: | | A．uncertain | B．unexpected | C．pleasant | D．annoying |
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| 小题3: | | A．arrangement | B．comment | C．promise | D．dream |
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| 小题4: | | A．taking up | B．looking out | C．taking in | D．looking back |
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| 小题5: | | A．harvested | B．bought | C．offered | D．wanted |
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| 小题6: | | A．Besides | B．Anyway | C．Instead | D．However |
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| 小题7: | | A．enjoyed | B．risked | C．regretted | D．stopped |
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| 小题8: | | A．help | B．stand | C．blame | D．defeat |
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| 小题10: | | A．Return | B．Lose | C．Check | D．Remember |
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| 小题11: | | A．devote | B．spend | C．lend | D．waste |
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| 小题12: | | A．happy | B．poor. | C．simple | D．tranditional |
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| 小题13: | | A．reasonable | B．faithful | C．hopeful | D．responsible |
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| 小题14: | | A．planning | B．pretending | C．hesitating | D．preferring |
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| 小题15: | | A．trouble | B．experiences | C．quarrels | D．happiness |
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| 小题16: | | A．panic | B．ease | C．hurry | D．while |
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| 小题17: | | A．Interestingly | B．Naturally | C．disappointingly | D．Surprisingly |
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| 小题18: | | A．admit | B．search | C．realise | D．declare |
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| 小题19: | | A．attracted | B．tired | C．puzzled | D．moved |
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| 小题20: | | A．safe | B．mother | C．bank | D．wedding |
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As you grow older, you’ll be faced with some challenging decisions—like whether to cut class or try cigarettes. Making decisions on your own is hard enough, but when other people get involved and try to pressure you one way or another it can be even harder. People who are your age, like your classmates, are called peers. When they try to influence how you act, to get you to do something, it’s called peer pressure.
Peers can have a positive influence on each other. Maybe another student in your science class taught you an easy way to remember the planets in the solar system. Maybe you got others excited about your new favorite book, and now everyone’s reading it. These are examples of how peers positively influence each other.
Sometimes peers influence each other in negative ways. For example, a few kids in school might try to get you to cut class with them; your soccer friend might try to convince you to be mean to another player and never pass him the ball.
It is tough to be the only one who says “no” to peer pressure, but you can do it. Paying attention to your own feelings and beliefs about what is right and wrong can help you know the right thing to do.
You’ve probably had a parent or teacher advising you to “choose your friends wisely.” Peer pressure is a big reason why they say this. If you choose friends who don’t cut class, smoke cigarettes, or lie to their parents, then you probably won’t do these things either, even if other kids do.
If you continue to face peer pressure and you’re finding it difficult to handle, talk to someone you trust. Don’t feel guilty if you’ve made a mistake or two.
小题1:For whom is the passage most probably written?| A．Students. | B．Parents. | C．Teachers. | D．Doctors. |
小题2:In the last three paragraphs, the author mainly_____.| A．explains why friendship is so important | | B．gives advice on how to deal with peer pressure | | C．discusses how peers influence us | | D．shows how to make more good friends |
小题3:Which of following may help handle peer pressure?| A．Spending more time with classmates. | | B．Taking up more relaxing hobbies. | | C．Choosing friends with no bad habits. | | D．Helping others who are in trouble. |
小题4:What is the topic of the passage?| A．Friendship. | B．Making decisions | C．Self-confidence | D．Peer pressure |
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