| Customer Complaint Form (客户投诉表) | |
| Customer | Thompson Electronics |
| Problem | A 1______ delivery: ● Printers ordered: 25 HW 2______ ● Printers delivered: 25 HW56 |
| Cause | A computer 3______ problem |
| Solution (解决方案) | ●Post the correct order 4______ delivery ●Put a$300 5______ 0n the customer"s account |
| 1. wrong 2. 3C56/3c56 3. system 4. special 5. credit | |
| 听下面5段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在 试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对 话仅读一遍。 | |
| 1. What will Dorothy do on the weekend? | |
| [ ] | |
| A. Go out with her friend. B. Work on her paper. C. Make some plans. | |
| 2. What was the normal price of the T-shirt? | |
| [ ] | |
| A. $15. B. $30. C. $50. | |
| 3. What has the woman decided to do on Sunday afternoon? | |
| [ ] | |
| A. To attend a wedding. B. To visit an exhibition. C. To meet a friend. | |
| 4. When does the bank close on Sunday? | |
| [ ] | |
| A. At 1:00 pm. B. At 3:00 pm. C. At 4:00 pm. | |
| 5. Where are the speakers? | |
| [ ] | |
| A. In a store. B. In a classroom. C. At a hotel. | |
| 听下面一段材料，回答1、2题。 | |
| 1. What do we know about Nora? | |
| [ ] | |
| A. She prefers a room of her own. B. She likes to work with other girls. C. She lives near the city center. | |
| 2. What is good about the flat? | |
| [ ] | |
| A. It has a large sitting room. B. It has good furniture. C. It has a big kitchen. | |
| 听下面一段材料，回答1、2题。 | |
| 1. Where has Barbara been? | |
| [ ] | |
| A. Milan B. Florence C. Rome | |
| 2. What has Barbara got in her suitcase? | |
| [ ] | |
| A. Shoes B. Stones C. Books | |
| 听下面一段材料，回答第1至3题。 | |
| 1. Who is making the telephone call? | |
| [ ] | |
| A. Thomas Brothers B. Mike Landon C. Jack Cooper | |
| 2. What relation is the woman to Mr. Cooper? | |
| [ ] | |
| A. His wife B. His boss C. His secretary | |
| 3. What is the message about? | |
| [ ] | |
| A. A meeting B. A Visit to France C. The date for a trip | |
| 听下面一段材料，回答第1至4题。 | |
| 1. Who could the man Speaker most probably be? | |
| [ ] | |
| A. A person who saw the accident B. The driver of the lorry C. A police officer | |
| 2. What was Mrs. Franks doing when the accident took place? | |
| [ ] | |
| A. Walking along Churchill Avenue B. Getting ready to cross the road C. Standing outside a bank | |
| 3. When did the accident happen? | |
| [ ] | |
| A. At about 8:00 am B. At about 9:00 am C. At about 10:00 am | |
| 4. When did the accident happen? | |
| [ ] | |
| A. At about 8:00 am B. At about 9:00 am C. At about 10:00 am |