求帮忙翻译英语段落 Without this design technique we would have followed a more common path of fact-f

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求帮忙翻译英语段落 Without this design technique we would have followed a more common path of fact-f
Without this design technique we would have followed a more common path of fact-finding and information-gathering, such as interviews, resulting in text-based notes. Blueprinting provides a much richer narrative and visual storyline, completed with process steps, intentions, emotions and facts. It accelerates our ability to produce the final deliverable – a well thought-out awareness strategy that enhances the usual training events.
Customers may not report their satisfaction with a service in a timely or adequate way. Service providers may not understand their client’s disenchantment with a service until the contract does not get renewed or extended. Emotional cues exhibited by the client during key moments of the service experience can be used as early indicators for how they may evaluate the service (Mattila and Enz 2002). Expressive service blueprinting enables the service designer

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