Hilton Shanghai, the city"s first international hotel, has been recognized as a
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Hilton Shanghai, the city"s first international hotel, has been recognized as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years.
However, the hotel"s newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.
More than 380 employees have been working with the hotel for more than 15 years. Some of them have personal relationships with customers.
""It"s a people-relation business,"" Knaust says. ""They really tell me about the stories in the last 15 years. It"s something very nice to listen to. It"s also a lasting memory for the guests.""
In fact, over the years, some of the guests have stayed in the hotel 200 or even 300 times.
Knaust, who has been working in the hospitality industry for more than 30 years, started his career as a chef in Germany. During his early 30s, Knaust already moved to the top in the culinary (烹调的) field as director of kitchen of Hyatt Regency Cologne in Germany.
After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010.
When he was appointed as the general manager of Hilton Shanghai in November, he not only was heavily involved in recruitment, sales and marketing strategies but also he worked closely with the food and beverage team to develop the hotel"s restaurant concepts and menus.
""I believe that we should offer quality and healthy food."" he says.
Knaust believes that a hotel must value the customers" comments on Ctrip, Trip Advisor and other platforms, etc.
""It keeps us more on guard to be 100 percent professional,"" he says.
小题1:Why do business travelers choose Hilton Shanghai?| A．Because of its location, facilities and good service. | | B．Because it is in Shanghai. | | C．Because its general manager is excellent. | | D．Because some customers are the staff’s relatives. |
小题2:From the passage we know ______ .| A．Hilton Shanghai is the first international hotel in China | | B．Gerd Knaust thinks that the staff is the most important in making the hotel successful | | C．Gerd Knaust has worked in Hilton Shanghai for more than 20 years | | D．most of the employees in Hilton Shanghai have personal relationships with customers |
小题3:Knaust joined Hilton International as the general manager to ______.| A．start his career as chef | | B．be involved in recruitment | | C．open the Conrad and Doubletree | | D．develop the hotel’s restaurant concepts and menus |
小题4:Trip Advisor in the last paragraph but one is likely to be______.| A．a person who can give you some advice about trip | | B．a place where you can have a good trip | | C．an organization which can give you some advice | | D．a website where travelers can leave their advice |
小题5:What is the passage mainly about?| A．First international hotel in Shanghai. | B．How to manage a hotel well. | | C．Knaust"s management idea. | D．Knaust"s life story. |
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答案
小题1:A
小题2:B
小题3:C
小题4:D
小题5:C |
解析
试题分析：本文主要介绍了Hilton Shanghai的总经理Knaust对于一家酒店成功的理念，不在于设施设备，而在于员工所提供的具体的服务。
小题1:A 细节题。根据文章1,2段as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years.和However, the hotel"s newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.可知A项中的内容都是游客选择这家酒店的理由。故A正确。
小题2:B 细节题。根据文章第二段However, the hotel"s newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.可知他认为这家酒店成功的主要原因在于人的因素。故B正确。
小题3:C 细节题。根据文章第六段After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010.可知C项内容正确。
小题4:D 推理题。根据文章倒数第二段 Knaust believes that a hotel must value the customers" comments on Ctrip, Trip Advisor and other platforms, etc.可知这里的Ctri应该是一个给顾客方便评论的平台，很可能是一个网站。故D正确。
小题5:C 主旨大意题。本文主要介绍了Knaust对于一家酒店成功的理由，不在于设施设备，而在于员工所提供的具体的服务。故C项正确。
点评：本文主要介绍了Hilton Shanghai的总经理Knaust对于一家酒店成功的理念，不在于设施设备，而在于员工所提供的具体的服务。本文考查细节题为主，细节题可以在文章中直接找到与答案有关的信息或是其变体。搜查信息在阅读中非常重要它包括理解作者在叙述某事时使用的具体事实、数据、图表等细节信息。在一篇短文里大部分篇幅都属于这类围绕主体展开的细节。做这类题一般采用寻读法即先读题，然后带着问题快速阅读短文，找出与问题有关的词语或句子，再对相关部分进行分析对比，找出答案。 |
举一反三
What do you do if you don’t get into your first choice of university? That’s the dilemma that faces thousands of British students every year.
Many candidates turn to Clearing, the service that helps find university places for students at the last moment. If they don’t have the marks to get into their first choice of institution, Clearing tells them about places available at other universities, though they might have to read another subject.
But this year has seen a record number of people applying to university. This, combined with the weak economy, an uncertain job market and budget cuts at universities, means that there"s been even more of a scramble for places than usual. Some sources say six students have applied for each remaining undergraduate university place.
The British university admissions service, UCAS, says up to a quarter of this year’s university applicants --- almost 190,000 people --- still don’t have a place on a degree course. That’s a rise of over 46,000 students from last year.
Faced with these figures, some British students might be thinking of an interesting alternative: studying abroad. The University of Nottingham, for example，is offering places at its campuses in Ningbo, near Shanghai, and Kuala Lumpur, Malaysia. Students here can gain University of Nottingham degrees in business, accounting, engineering and English. Similarly, the University of Bolton says it has ‘unlimited’ places at its campus in the United Arab Emirates.
Given the problems getting into university, the UK’s Higher Education Minister, David Willetts, encourages students who haven"t made the grade to consider alternatives to university, such as apprenticeships and studying at home.
"There are a range of options available," he says. "People are able to reapply. They should think how they can spend their year adding that bit to their CV, which would help their application --- getting practical work experience or extra skills --- anything that strengthens their chances next year."
But some experts say that rising university costs, poor long-term job prospects, and a drop in graduate recruitment mean it’s the worst time to be a university student in the UK.
小题1:When the author says this year “there’s been more of a scramble for places” (Para. 3), he means_________________.| A．more people have applied to university | | B．there is more competition between the candidates | | C．there are more services that help find university places | | D．more places are available |
小题2:According to UCAS, there are about ____university applicants this year.| A．190,000 | B．46, 000 | C．236, 000 | D．760, 000 |
小题3:David Willetts encourages students faced with the lack of places on a degree course _____.| A．to consider apprenticeships and studying at home | | B．to study at campus outside the UK | | C．to reapply next year | | D．not to go to university in the UK |
小题4:Which of the following is NOT the reason that may make this year the worst time to enter university?| A．It costs more to study at university. | | B．Long-term job prospects are worse. | | C．Universities offer places in other countries. | | D．There are fewer chances to do graduate study. |
小题5:According to the passage, what can students do if they don’t get into their first choice of university?| A．They can go to work in Clearing. | | B．They can get practical work experience or skills and reapply next year. | | C．They can spend the year writing a better CV. | | D．They do graduate study at home. |
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At a psychology conference in England years ago, a woman said to me: “I’ll knock you up in the morning.” I was taken aback by her strange suggestion, but it occurred to me that I might not have understood what she really meant. As it turned out, what she had meant was, “I’ll knock on your door in the morning so that we can meet for breakfast to discuss the panel we’re on.”
This example of the difference in the meaning of “knock you up” in British and American English shows the complicated situations that can result from cultural misunderstandings. A cultural misunderstanding occurs when something — a word, gesture, object, social context, or almost anything you can think of — has a different meaning in two cultures. Sometimes the misunderstandings get resolved, sometimes they lead nowhere, and sometimes they can become the starting point of something much more extreme, from love to war.
Race is one area where cultural misunderstandings are common. We Americans tend to assume that racial categories are biological rather than social, so it may not occur to us that people from other cultures have a different set of racial concepts and classify themselves and us differently. Some African Americans complain that certain immigrants from other countries, such as Haiti or Jamaica, “act as if they aren’t black.” The cultural misunderstanding is that, in the immigrants’ countries of origin, they would never describe themselves as “black”. This doesn’t mean that they think they are white. It just means that their cultures have more categories, like marabou or grimaud in Haiti, or fair or brown in Jamaica, than are used in the United States. Meanwhile, white people in America, unaware of this cultural diversity, sometimes refer to all darker-skinned people as “black” without realizing that an issue exists.
Resolving cultural misunderstandings can clear the air or even lead to laughter. Sometimes, though, when it comes to race, unidentified cultural misunderstandings can create tension, unhappiness and distrust.
小题1:The main purpose of the first paragraph is to .| A．show that language misunderstandings would cause big problems | | B．show the differences between British and American English | | C．explain in general what cultural misunderstandings are | | D．introduce the idea of cultural misunderstandings with a story |
小题2:The underlined word “resolved” probably means .| A．complicated | B．settled | C．accepted | D．noticed |
小题3:We can learn from the passage that cultural misunderstandings .| A．mostly come from body language | | B．are the most serious social problem in the US | | C．can cause negative feelings among people | | D．can be cleared up with laughter |
小题4:What is the author’s opinion about cultural misunderstandings?| A．There’s no need to notice racial differences. | | B．Haitians prefer to be described as fair or brown. | | C．Cultural misunderstandings based on racial categories may be difficult to spot. | | D．Americans are especially likely to misunderstand people from other cultures. |
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The expression “Go for it!” is a way of encouraging someone to try something.
“Go for it!” means you should not worry about failure or be too careful. You should take a chance, be brave, and act firmly.
“Go for it!” gets name from football. Not football as it is played in most countries such as England, Egypt or Japan, but the kind of football played in the United States and Canada.
One of the most exciting times in football comes when a team has failed, after three attempts, to move the ball forward ten yards. The team must make a critical decision.
The conservative choice is to kick the ball and accept temporary defeat in order to gain a good position for your team the next time it gets the ball. The more exciting choice, however, is to try a fourth and final time to gain the remaining yards needed.
In the nineteen eighties, people began using this expression in many kinds of situations to encourage someone to act bravely.
There is no guarantee(保证) that the action you “Go for it!” will succeed. But that is the chance you take when you decide to go for it. You put your fears behind. You choose courage over safety. You hold your breath and go for it.
小题1:The expression “Go for it!” comes from______.| A．English football | B．Egyptian football | C．Japanese football | D．American football |
小题2:According to the passage, when we decide to go for it, we only consider______.| A．safety | B．action | C．result | D．situation |
小题3:In which of the following situations should we use the expression nowadays?| A．We decide to avoid trouble or danger for the future. | | B．We try to improve our English for better education. | | C．We need to make a quick decision at the last moment. | | D．We have to make a choice between success and failure. |
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A blog can be a very effective way of spreading the words about yourself, and your other writing. It can unshroud your knowledge, and create an ongoing relationship with your readers. A good blog is more than just a marketing tool; it’s also an expression of your personality.
An obvious starting point is to post samples of your work that not only show off your skills and writing ability but also leave people wanting more. Post selections from the most exciting parts of your stories but end them just as the action reaches its peak. If you write nonfiction (写实文学), show people what they could achieve, and give them a few steps to get them started.
Give tips, information and advice about the subjects you cover. For example, something about struggling with difficulty and many other issues like this. Your writing tips can also be included, as well as interesting, strange or funny things you discovered during your research. Whenever you contact an expert, ask if he or she has any interesting stories you could use. You may also give background information about your stories and the locations.
Give details of coming posts on your blog, so people can watch out for you, or come and meet you. Personal news will help people feel better connected to you. Include photos of objects and locations in your writing, famous people you meet, the views from your window, and your favorite things—with a note about where they came from and what they mean to you. Look out for things that will help your readers get to know you better, know the subject better, or anything else you think they might find useful, inspiring or entertaining.
If you only occasionally post things on your blog, people have a tendency to forget you. As a writer you shouldn’t ever run out of interesting materials to fill your blog with—and your readers will love you for it.
小题1:Which is the best title for the text?| A．What to Blog about | B．How to Start a Blog | | C．Why to Launch a Blog | D．How to Make Website Attractive |
小题2:The underlined word “unshroud” in the first paragraph means ________.| A．hold out | B．turn up | | C．show off | D．put down |
小题3:You’d better blog about ________.| A．the difficulties of your position to readers | | B．the entertaining stories you have | | C．advice about your readers’ subjects | | D．masterpieces from famous writers |
小题4:What does the author suggest for keeping a blog?| A．Posting things on your blog once in a while. | | B．Adding new stories to it every day. | | C．Filling it with attractive things frequently. | | D．Loving it as your life. |
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If you walk slowly through downtown Helsinki(赫尔辛基）during the day, taking in the splendid 19th century buildings, white boats and noise of passing trams（有轨电车）, you will start to understand why it is called a city of two colors: white and blue.
The sea is always present in Helsinki. When you take a walk over the great open space of the central square, you will hear seabirds screaming. When you take the tram ,suddenly and unexpectedly, you are faced with a calm, shining blue sea. You may notice that people in Helsinki do not rush about as in other cities. Instead ,they walk along the roads, politely letting other people by.
An usual way to see Helsinki for the first time is to start out by the boats. You will walk by the elderly women selling fish and vegetables in the market square and find yourself in front of a beautiful park. You may enjoy a pleasant walk in the park for a few hours and then take the tram. Trams are the perfect way to get around（四处走动）in Helsinki. Watching the old houses, parks, theatres, churches, shops, restaurants and people in the streets, you may have a slightly sad film feeling to it.
The pale summer nights are another wonder in the city. Following the waterfront（滨水区）of the city after sunset, you couldn’t help stopping and listening to the sweet silence, interrupted only by the screaming seabirds and leaving fishing boats.
However, in some way. Helsinki is also the most modern city in northern Europe. You will surely want to visit the white Glass Palace, the modern art museum, and all those extremely popular cafes and design stores.
小题1:Helsinki is called a city of two colors mainly because of the colors of its ____________| A．19th century buildings, boats and parks | | B．19th century buildings, boats and seabirds | | C．old houses, parks and trams | | D．old buildings, boats and the sea |
小题2:The best way to see most of Helsinki is to go___________| A．by boat | B．by bus | C．by tram | D．on foot |
小题3:The 19th century buildings, the white Glass Palace, popular cafes and design shops in Helsinki all show that Helsinki is __________| A．both splendid and traditional | B．both quiet and noisy | | C．both historical and modern | D．both old and new |
小题4:This passage is most likely to be found in___________| A．a story-book | B．a geography textbook | | C．a research report | D．a travel magazine |
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