The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt
题型：不详难度：来源：
The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you"re abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it"s best to phrase your complaint politely. In English, you"ll sound more polite if you use indirect language. Here are some examples:
“I"m sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn"t that serious. For example, "I"m sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I"m afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You"ll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it"s not what you expected. For example, "I"m afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it"s not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn"t your fault, either! This phrase is helpful when you need swift action. Tell the person you"re dealing with you understand they"re not at fault and then directly state the problem: "I understand it"s not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you"re well-informed and are suspicious they might be trying to take advantage of you. Don"t say, "Hey! You"re trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.
小题1:What’s the purpose of this passage?| A．To give an introduction of life abroad. | | B．To give suggestions on how to learn English. | | C．To offer advice on giving complaints in English. | | D．To offer guides to those who travel around the world. |
小题2:According to the passage, if we meet an unfair situation, we’d better .| A．state our complaints politely | | B．go for the police immediately | | C．use indirect language to hurt people | | D．fight against the one who is responsible |
小题3:Why should we start a complaint with polite phrases?| A．Because the situation is never serious. | | B．Because the listener may not speak English. | | C．Because it can help solve the problem more easily. | | D．Because we should be always in good manners abroad. |
小题4:Several effective complaints in English are mentioned above EXCEPT .| A．“Can you help me with this?” | | B．“I understand it’s not your fault.” | | C．“Hey! You’re trying to cheat me!” | | D．“I’m afraid there may be a misunderstanding.” |
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答案
小题1:C
小题2:A
小题3:C
小题4:C |
解析
试题分析：这篇文章是提供了一些如何用英语表达抱怨的方式。为了能够更好的解决问题，最好使用礼貌的语言。
小题1:主旨题：从第一段的句子：Now you can do something about it! Use these tips when you want to express an effective complaint in English.可知这篇文章是提供了一些如何用英语表达抱怨的方式。选C。
小题2:细节题：根据文章第二段的句子：No matter how unfair the situation, it"s best to phrase your complaint politely.可知如果我们受到不公正的待遇，要礼貌的说出来，选A
小题3:细节题：从文章第六段的句子：This phrase is helpful when you need swift action.可知我们要用礼貌的词语开始抱怨，因为这样可以更容易的解决问题。选C
小题4:细节题：文章第四段提到A项，第六段提到B项，第五段提到D项，但是问没有提到C项的内容。 |
举一反三
A shop worker nicknamed(绰号) Little Fatty told of his shock at becoming a Susan Boyle-like Internet star after a perfect Whitney Houston performance on a TV talent(才能)show. Lin Yuqun, 24, won over the judges and the audience of the Million Star show with perfect performances of Whitney Houston’s I will Always Love You , and has got 480,000 hits on video sharing website You Tube.
“I am shocked that I can draw so much attention. I"m really moved and happy that people like my performance of Whitney"s song,” said Lin, who works part-time at a musical instrument shop. “I"ve loved singing since I was a little boy and I feel like I am living my dream now. I hope I can pursue(追求) a career in singing,” he told reporters.
Reporters called him “China’s Susan Boyle”, describing him as “plain-looking and short”, but Lin, who has the nickname “Little Fatty”, told reporters the comparison made him proud. “I am honoured to be compared to Susan Boyle. I am inspired and encouraged by her because she proved that even a person who"s seen as an underdog(弱者) and who has ordinary looks can shine on the stage,” Lin said.
Since his performance was posted on Youtube late last week, he has been the subject of heated conversation in on-line chat rooms on American Yahoo! and other foreign websites. “Lin really is amazing. Whitney couldn’t do it any better today, ” a viewer wrote on YouTube.
Scottish single Susan Boyle got recognized around the world after she was discovered last year on the British’s Got Talent television show with her performance of I Dreamed a Dream from Les Miserables, which was the best-selling debut(首演)in British chart history and also topped the US charts.
小题1:What do we know about Lin Yuqun?| A．He has a great talent for singing. | | B．He works quite hard as a shop owner. | | C．He sings better than Susan Boyle. | | D．He likes watching TV best. |
小题2:It seemed that Lin Yuqun _________.| A．was not surprised that he could be famous. | | B．felt lost after the talent show. | | C．learnt to sing at a musical instrument shop. | | D．wants to become a singer. |
小题3:Why does Lin Yuqun speak highly of Susan Boyle?| A．Because she is as ordinary as him. | | B．Because she is a famous singer now. | | C．Because he gets confidence from her. | | D．Because she brings good luck to him |
小题4:By saying “Whitney couldn’t do it any better today”, the viewer means __________.| A．Whiteny doesn"t sing well any longer. | | B．Lin Yuqun sings as well as Whitney | | C．Lin Yuqun has gone beyond Whitney | | D．Lin Yuqun can develop his singing better |
小题5:On a website, you may read the article in the column of _________.| A．education. | B．fashion | C．science | D．Art |
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Morning is extremely important, because it is the beginning of a day. How you choose to your morning can often be used to predict what kind of day you are going to have.
each day with love and gratitude (感激). When you get up in the morning, think of what a great luck it is to be —to see, to hear, to love, to have something to look forward to. Happiness is simply the feeling of appreciating others. Realize that it’s not happiness that makes us grateful, but gratefulness that makes us happy. Don’t have pressure on each new morning. yourself from the things that you didn’t yesterday and made you down. Let yesterday go. Every morning is the start of a new day with new . Be willing to be a beginner every single morning.
| 小题1: | | A．live | B．enjoy | C．change | D．spend |
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| 小题2: | | A．Compare | B．Treat | C．Begin | D．Concern |
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| 小题3: | | A．alive | B．alike | C．ahead | D．awake |
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| 小题4: | | A．lain | B．laid | C．covered | D．floated |
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| 小题5: | | A．Comfort | B．Keep | C．Free | D．Cure |
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| 小题6: | | A．give out | B．come out | C．set out | D．work out |
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| 小题7: | | A．views | B．tasks | C．difficulties | D．opportunities |
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When it comes to relationship, we spend a lot of time discussing their joys, but rarely talk about the pain when they break down. Yet most people have a story about a broken relationship.
For Jane Black, a six-year friendship ended when her friend was rude to one of her children. “After quite a few drinks at a party in my house, she said something rude to my child. I ended the friendship face to face at the party,” she says. “I didn’t realize what I was doing at the time, I was simply standing up for my child, but in her eyes any challenge was a betrayal.”
When Angela Thompson noticed a seven-year friendship disappearing, she let it go. “I didn’t know how to deal with the issue. I didn’t sit down for a grown-up conversation; I just walked away quietly.” The decision caused a reaction among Thompson’s other friends. “The other friends in the circle are the worst people when you are trying to break up with a friend,” she says. “They don’t want you to stop being friends, because it puts them in a difficult position. You get told to just get it over.”
Though we have plenty of measures for handling conflict at work or family fight, we still don’t have good ways of ending friendships. Do we sit down and properly break up, or just walk away? Psychologist Serena Cauchy has the following advice.
Don’t blame.
Talk about your needs and feeling rather than talking like a Dutch uncle.
Do talk about your needs.
Talk about why the friendship is not working for you—about how your needs aren’t being met.
Don’t gossip.
Negative talk hurts everyone involved and in some cases can make matters worse.
Don’t be so accessible.
If there is a common wish to conclude the friendship, then you can remove it.
小题1:How did Angela Thompson deal with her friendship when it went wrong?| A．She ended it face to face. | | B．She left it as it was. | | C．She turned to her friends for advice. | | D．She made a direct challenge. |
小题2:According to the third paragraph, we learn the other friends________.| A．will help you to fix a broken friendship | | B．will choose either of the sides who broke up | | C．will ask you to forgive each other | | D．will be the worst people to break up with you at the same time |
小题3:Which is NOT mentioned by Psychologist Serena Cauchy?| A．End the friendship if it can’t be renewed. | | B．Don’t complain behind one’s back. | | C．Express what you want and expect. | | D．Sincerely talk about friends’ shortcomings. |
小题4:What would be the best title for the passage?| A．A True Friendship | B．When Friendships disappear | | C．How Friendships Last | D．Ways to Fix Friendships |
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The Wife-carrying World Championship has been celebrated in a small town in central Finland since 1992. In 1992, the people of the town decided to restart some long-forgotten traditions. Back in the late 1800s, there was a robber called Rosvo-Ronkainen in that area. He was said to only accept men as members of his gang who proved their worth in challenges. At that time, it was also a common practice to steal women from neighboring villages.
This event is becoming increasingly popular. A large number of competitors, people, and journalists from Finland to Canada attend the Wife-carrying World Championship every year.
The event is famous for its warm and humorous atmosphere. The Wife-carrying World Championship is held on a 253.3 meters long official track. The track has two dry obstacles (障碍物）and a water obstacle, about a meter deep.
There are a few basic rules and the winner is the couple who complete the course in the shortest time. The wife to be carried may be your own, or your neighbor’s. The minimum weight of the wife to be carried is 49 kg. If she is less than 49kg, the wife will be given a heavy bag to carry. Each time a competitor drops his wife, that couple will be fined 15 seconds.
Alongside with the Wife-carrying World Championship, there is also a team competition. The distance is the same but three men in the team carry the wife in turns. At the exchange point the carrier has to drink official “wife-carrying drink”. Then he may continue the race. A special prize is awarded to the team with the best costumes.
While the Wife-carrying World Championship is being held, there are bands playing music, a wife-carrying dance and other forms of entertainment.
小题1: The Wife-carrying World Championship is famous because ________.| A．it is held on a 253.3 meters long official track | | B．many competitors take part in it | | C．it has a pleasant atmosphere | | D．the winner will be awarded a lot of money |
小题2:If a husband drops his wife 3 times in the competition, he will be fined ________.| A．15 seconds | B．30 seconds | C．45 seconds | D．60 seconds |
小题3:Compared with the Wife-carrying World Championship, the team competition ________.| A．is more exciting | B．has a special prize | | C．has a different track | D．has three teams altogether |
小题4:The passage is written mainly to ________.| A．warn people that the competition is dangerous. | | B．attract more visitors to the Wife-carrying World Championship. | | C．introduce how the Wife-carrying World Championship has become popular. | | D．tell us something about the Wife-carrying World Championship. |
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Stay-at home careers are the preferred way to earn a living for those who like to set their own hours and be their own boss, mothers of young children, and those who like to avoid office politics. There are plenty of opportunities to earn from home. Even if you earn little first, the quality of life should make up for the loss of income. Take a look at the following choices for home-birds:
Online tutoring—You can earn anything from Rs 8,000 to 30,000 a month if you are a qualified teacher with computer and communication skills. The subjects in demand these days are math, English, physics, chemistry and biology. You can either teach part-time (4 hours) or full-time (9 hours).
Freelance writers—You have a good writing skills but don’t have time to work a nine-to-five job? You can still use your skills and earn a good amount of money. Many companies these days require good writers. One can earn up to Rs 8,000 to 50,000.
Online-traders—Earn a lot of money by share trading. Just clear the NCFM (Capital Market) exam and you can start trading. You can bring in Rs 10,000 to 1000,000 per month.
Designers—If you have the creative skills and a creative gift, try becoming a designer. Designers are required in different fields. One can earn nearly Rs 8,000 to 20,000 per month.
小题1:According to the passage, those who likes stay-at-home careers ________.| A．perhaps can’t earn as much as those working in an office | | B．needn’t do anything at home and earns a lot | | C．can’t be mothers who have children to look after | | D．are often worried about office politics |
小题2: If you want to be an online-trader, you will have to ________.| A．be more than 18 years old | | B．pass a kind of exam | | C．have good writing skills | | D．have creative skills and a creative gift |
小题3:The passage is written mainly to ________.| A．sell products to readers | | B．join the author’s company | | C．give some advice to readers | | D．get help from readers |
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