| Reservation Name: 1 Mrs. Telephone number: 2 Room type: 3 a room with bath Price : 4 $ per night Date: 5 from 30 to August 1 |
| 听力理解。 每段播放两遍。各段后有几个小题，各段播放前每小题有5秒钟的阅题时间。请根据各段播放内容及其相关小题，在5秒钟内从题中所给的A、B、C项中，选出最佳选项。听下面一对话，回答第1－3小题。 |
| 1. Why does the man ask the woman for help? |
| A. He has to read a report. B. He has to write a report. C. He has to wait for a call. |
| 2. Which of the following is suggested by the woman? |
| A. A pie B. A salad C. A sandwich |
| 3. What does the woman think of the man? |
| A. Lazy B. Greedy C. Curious |
| 听下面一对话，回答第1-3小题。 |
| 1. Where hasn"t the man been in China? |
| A. Beijing B. Suzhou C. Shanghai |
| 2. What did the man buy in Xi"an? |
| A. An ancient jar B. A wonderful knife C. A set of china |
| 3. When will the woman go to the man"s house? |
| A. This Saturday evening. B. This Sunday evening. C. Next Saturday evening. |
| 听下面一独白，回答第1-3小题。 |
| 1. Why is complaining about faulty goods or bad service not easy? |
A. Because people dislike making a fuss. |
| 2. Why should a shopkeeper take the complaining seriously? |
| A. Because he thinks it is the shopper"s responsibility. B. Because the buyer has entered an agreement with him. C. Because he doesn"t know how to repair a faulty article. |
| 3. What should one do when complaining in person? |
| A. One should write a letter of complaint. B. One should see both the shop assistant and the owner. C. One should speak directly to the person in charge. |